SHCM

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HumRRO employees are smart, creative, and passionate about their work, and these talents are leveraged fully in our empowered workplace. Our values are about creative visions, the importance of collaboration, the power of words and message, and the need to share lessons learned across professional boundaries. HumRRO fosters a climate that encourages innovation and diligence among our staff and, in turn, our staff are excited and engaged in each new challenge.

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Making Successful Human Resource Decisions: Using Workforce Planning to Manage the Workforce

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Workforce planning is a systematic, data-driven process of analyzing and evaluating an organization’s workforce to ensure that the right people with the right competencies are in the right place at the right time. Organizations typically use workforce planning to answer the following questions:

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Making People Count: Scoring Human Capital Management Programs

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An organization’s human capital management (HCM) practices must align with its strategic goals and be linked to its performance to be effective. Organizations are increasingly turning to metrics or scorecards to systematically evaluate these linkages. Finding the “right” metrics, however, for scoring these linkages in a meaningful but feasible way can be challenging.

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Improving Internal and External Customer Service

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Many people associate customer service with industries such as banking, food service, retail sales, and other commercial ventures. A greater variety of organizations, however, are adopting customer service concepts in the delivery of their products and services.

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Human Capital Management

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HumRRO has over 50 years of experience in human resources research and consulting. Today, HumRRO is using this wealth of experience to help organizations with human capital planning and management. In this work, HumRRO has found it useful to use a six-step model to help organizations think about the activities involved in human capital planning and management.

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